Shipping Policy

Last updated: August 31, 2026

At NeckZen, we work to process and deliver your order as quickly as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or holidays.

Shipping Times

Estimated shipping time is 7–15 business days after your order has been processed.

Please note that shipping times are estimates and are not guaranteed. Delivery times may vary depending on the destination, carrier, customs procedures, weather conditions, holidays, or other circumstances outside of our control.

Tracking

When available, tracking information will be provided to the email address associated with your order once your package has been shipped.

Please allow some time for tracking information to become active after the order has been shipped.

Delays

NeckZen is not responsible for delays caused by shipping carriers, customs clearance, incorrect or incomplete shipping information, weather, holidays, or other circumstances beyond our reasonable control.

If your order appears to be significantly delayed, please contact us and we will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping costs may apply if the order needs to be reshipped.

If you have any questions about your order or shipping, please contact us using the contact information provided on our website.