Refund & Return Policy

Last updated: August 31, 2026

At NeckZen, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us so we can help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

• Be unused or in its original condition.

• Be returned with its original packaging and accessories.

• Not show signs of damage caused by misuse or improper handling.

To request a return, please contact us at our customer support email with your order number and a description of the reason for the return.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow several business days for the refund to appear in your account, depending on your payment provider.

Damaged or defective items

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible after receiving your order. We may request photos or videos of the product and packaging to help us resolve the issue.

Non-returnable items

Returns may not be accepted for products that have been damaged through misuse, accidents, unauthorized modifications, or improper use.

Return shipping

Unless the item is defective, damaged, or incorrect, the customer may be responsible for the cost of return shipping.

Please do not send a product back without contacting us first. Unauthorized returns may not be accepted.

For any questions regarding returns or refunds, please contact us through the contact information provided on our website.